Reference

Understand the Rules Before You Open an Account

These legal terms set out how saran188 operates, what you agree to when you create an account, and how your data and wallet activity are handled. Availability depends on local law and is valid only for eligible regions in Indonesia.

Account Terms ApplyDANA, OVO, GoPay CoveredIndonesia Eligibility RulesData Handling DisclosedContact Path Included
saran188 Understand the Rules Before You Open an Account
LEGAL CONTACT PATHS

Reach Us on Policy or Account Questions

If you have a question about these legal terms, want to request a copy of your account data, or need to flag a concern about how your wallet information was used, reach out through any of the channels below. We handle legal and privacy requests separately from general account help — make sure to label your message clearly so it reaches the right team.

Live Chat Support Use the live chat widget in your account dashboard to raise a legal query. Label it 'policy question' so it routes directly to the right team and not general support.
Email for Formal Requests Send formal data requests or legal notices to our support email. Include your registered account ID and the specific policy section you are asking about for faster handling.
Account Help Centre Our help centre carries the current version of these terms, your account activity log, and wallet transaction history tied to DANA, OVO, or GoPay deposits.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We are specific about how account data moves and where it is stored. Your DANA, OVO, and GoPay wallet identifiers are used only to match a transaction to your account — they are not shared with third parties for marketing. Cookie data is collected for session management and is cleared when your session ends unless you choose to stay logged in. Account security uses OTP verification on login; if you do not recognise a login attempt, you can lock your account immediately from the security tab.

Cookie Policy

We use session cookies to keep your lobby state intact. No third-party advertising cookies are placed without your explicit consent. You can clear cookies from your browser at any time.

Data Retention

Account and wallet transaction data is kept only as long as needed for operational and legal purposes. You can request a summary of retained data by contacting support with your account ID.

Account Security

OTP verification protects every login. If you suspect unauthorised access, use the account lock feature immediately and contact us — we will review the session log within our standard response window.

Your Right to Request Changes

You can ask us to correct inaccurate account details or request deletion of non-essential data. Submit the request via email with your account ID and the specific data field involved.

Common Questions on Terms and Account Rights

These are the questions we get most often about legal terms, data rights, and how policy applies to your account. If yours is not here, send it through live chat or email and we will respond directly.

Access and eligibility depend on local law in your region. If your region permits access, these terms apply in full from the moment you create an account on saran188.

We collect only the wallet identifier and transaction reference needed to match your payment to your account. We do not store your full wallet credentials or PIN at any point.

Yes. Email our support team with your registered account ID and specify the data you want. We will compile your transaction history and account details and send it to your registered contact.

Use the email channel and label your message 'policy concern'. Include your account ID and a clear description of the issue so the right team can review it without delay.

We will notify you through your registered account contact whenever terms are updated. Continued use of the account after notification means you have accepted the revised terms.

Non-essential wallet data is deleted when you close your account. Some transaction records may be retained for the minimum period required by our operational obligations, then removed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.